FAQ

A natural diamond is a gemstone that is formed deep beneath the Earth's surface over millions of years through a natural geological process. Diamonds are made of carbon and are formed under high pressure and temperature conditions in the Earth's mantle.

Most natural diamonds are mined from the Earth's crust, although some diamonds have also been found in meteorites. Once a diamond is extracted from the Earth, it is cut and polished to create a finished gemstone that can be used in jewelry.

Natural diamonds come in a variety of colors, including white, yellow, pink, blue, and green. The color of a diamond is determined by the presence of certain chemical impurities and the conditions under which it was formed.

A lab diamond, also known as a synthetic diamond or a cultured diamond, is a diamond that is created in a laboratory rather than being formed naturally in the Earth's mantle. Like natural diamonds, lab diamonds are made of pure carbon. However, the processes used to create them vary. One method involves subjecting a small diamond "seed" to high pressure and temperature conditions, which causes the carbon to crystalize and form a larger diamond. Another method involves using chemical vapor deposition (CVD) to grow a diamond on a substrate.

Lab diamonds have the same physical and chemical properties as natural diamonds and are optically and chemically identical. They are also graded using the same criteria as natural diamonds, including the 4 Cs: carat weight, color, clarity, and cut.

Lab diamonds have become an increasingly popular alternative to natural diamonds, as they are often less expensive and are considered more sustainable and ethical

Moissanite was first discovered in 1893 by a French chemist named Henri Moissan, who found it in a meteorite crater in Arizona. It is made up of silicon carbide, a compound that is extremely rare in nature but can be produced in a lab.

Moissanite has a similar look and feel to diamonds, but there are some key differences. Moissanite is more affordable than diamonds, and it also has a higher refractive index, which means it can be more sparkly and brilliant in certain lighting conditions. However, moissanite is not as hard as a diamond, which means it is more likely to scratch or chip over time.

A gemstone, also known as a precious or semi-precious stone, is a mineral or rock that is valued for its beauty, rarity, and durability. Gemstones are typically cut and polished to create jewelry or other decorative items.

Gemstones come in a wide variety of colors, shapes, and sizes, and they are often prized for their unique properties and meanings. Some of the most well-known gemstones include diamonds, rubies, sapphires, emeralds, and pearls, but there are many other types of gemstones as well.

Gemstones are often categorized based on their mineral composition and their physical properties, such as their hardness, clarity, and color. Different gemstones can have different meanings and symbolism, and they are often used in jewelry and other decorative items as a way to express personal style and taste.

Fine jewelry refers to high-quality jewelry crafted from precious metals such as gold, silver, or platinum, and often adorned with precious gemstones like diamonds, rubies, emeralds, and sapphires. Here at Kayla May we specialize in Solid Gold And Platinum Jewelry.

The most accurate way to determine your ring size is to visit a local jeweler and have them measure your finger. Alternatively, you can use an online ring sizing guide or check out our video on how to get your ring size at home.

To care for your fine jewelry, avoid exposing it to harsh chemicals, such as household cleaners or chlorine. Remove your jewelry when engaging in physical activities or swimming. Clean your jewelry regularly with a soft cloth and store it in a jewelry box or pouch to prevent scratches.

Yes, many of our jewelry pieces can be customized. We offer services such as engraving, selecting specific gemstones, or creating personalized designs. Please contact our customer support team to discuss your customization options.

Absolutely! We provide certificates of authenticity for our gemstones, especially for diamonds and other valuable gemstones over .27Cts. These certificates verify the quality, characteristics, and origin of the gemstone.

We offer a flexible return policy. Please review our detailed return policy on our website for more information.

Click here for more information

Yes, we provide warranties on our fine jewelry to cover manufacturing defects. The warranty period may vary depending on the item. Please refer to the product description or contact our customer support team for specific warranty details.

We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, CashAPP, Apple Pay, and bank transfers. Select your preferred payment method during the checkout process. 

Yes, we offer FREE shipping on purchases over 275 in the continental USA.

Yes, we offer international shipping to many countries. The availability and shipping charges may vary depending on the destination. If you are an international customer contact us for accurate shipping costs.

Finding the perfect engagement ring involves considering factors such as your partner's style preferences, budget, and the 4Cs of diamond quality (cut, color, clarity, and carat weight). Our expert team can guide you through the process and help you choose the ideal engagement ring that suits your needs.

Yes, we offer a range of diamond certifications from reputable gemological laboratories such as GIA (Gemological Institute of America), AGI (American Gem Society) and IGI (International Gemelogical Institute). If you have a specific certification preference, please let us know, and we will do our best to accommodate your request.

Yes, we are committed to ethical sourcing and offer conflict-free diamonds. Our diamonds come from trusted suppliers who adhere to the Kimberley Process, which ensures that the diamonds are obtained through ethical and responsible practices.

Absolutely! We offer a variety of fine jewelry pieces without gemstones. From minimalist designs to sleek metalwork, you can explore our collection of jewelry crafted solely from precious metals for an elegant and understated look.

No, not at this time. 

Diamond jewelry can be cleaned using a mild solution of warm water and gentle dish soap. Gently scrub the jewelry with a soft brush, rinse it thoroughly, and pat it dry with a soft cloth. It's also advisable to have your diamond jewelry professionally cleaned and inspected periodically.

Yes, we offer gift cards that make for a perfect present. You can choose a specific amount for the gift card, and the recipient can use it to select their desired jewelry piece from our website. Gift cards are delivered electronically and can be personalized with a message.

Yes, once your order is processed and shipped, we will provide you with a tracking number. You can use this tracking number to monitor the status and progress of your shipment through our website or the shipping carrier's website.

Yes, we offer financing options to help you purchase the jewelry of your dreams. We partner with trusted financing providers to offer flexible payment plans. During the checkout process, you can explore the available financing options and choose the one that suits you best.

Absolutely! Our customer support team is here to assist you. You can reach out to us via phone, email: sales@kaylamaydesigns.com, or live chat, and our knowledgeable representatives will be happy to answer any questions or concerns you may have.